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Return Policy

All items except salon furniture must be returned to our warehouse. We will gladly accept all other returns, up to 30 days from purchase. You will need the packing list that came with your order and the credit card used to make the purchase. Without a receipt, or after 30 days, we do not offer an exchange or refund— the customer must contact the manufacturer directly to take advantage of their warranty. All items must be in original condition. There will be no cash refunds on any wholesale returns. Wholesale returns will be in the form of an account credit only.

  • Shipping will be refunded only if the item was shipped incorrectly, damaged or defective and it is the only item on the order.
  • Item must be returned in original condition and in original packaging including any paperwork, manuals or accessories. Items that are returned defaced or damaged will not be eligible for a refund or replacement.
  • We cannot accept COD’ s for returned merchandise.
  • In the case of shipping damages please contact the carrier or our customer service department within 24 hours of receipt. 800.362.9467 Please save all shipping material and cartons.
  • Credit will always be issued to the same card to which they were charged.
  • Original shipping fees will be refunded only if the item was shipped incorrectly, damaged or defective and it is the only item on the order.
  • Due to health and hygiene concerns, no exchanges on hair extensions, cutting implements, blades or wax can be accepted for any reason.
  • Holiday merchandise, used products or discontinued products are non-returnable.
  • Special ordered items are non returnable. Salon Furniture is considered a special order item. See Salon Furniture.

Please visit warranty claims for shipping information on an item under warranty. Retain your tracking number as we will be unable to refund or replace your order without proof of delivery. Please allow 5-7 business days after your package has been delivered for return to be processed. This link cannot be used to return furniture or equipment items or items purchased in store. Visit the UPS return-label site: http://www.upsrow.com

  • All items are subject to a 20% restocking fee at our discretion.
  • Salon furniture and / or Special ordered items are non-returnable.
  • If a return is authorized, the invoice and the original packaging (that the order arrived in) are required to ship the merchandise back.
  • For health and safety reasons, special restrictions apply on some items, such as foot spas, skincare equipment, etc.
  • Furniture purchased online and returned without authorization or to the Salon Ware warehouse cannot be returned to sender and sender will not be issued a refund or credit.

Special Restrictrictions

  • Electrical items and shears:
    • May be returned for refund or exchange with an original receipt only, and dated within 30 days of purchase.
    • Without a receipt, we do not offer a return— after 30 days, if product is defective the customer must contact the manufacturer directly to take advantage of their warranty.
  • Synthetic and human hair, clipper and other blades, body jewelry, ear piercing and piercing implements and fashion earrings:
    • ALL SALES FINAL, and cannot be returned for any reason.
  • Promotional and free items:
    • Promotional items and free items must be returned with the merchandise it was offered with in order for an exchange or refund to be processed. In addition, promotional and free items are non-returnable by themselves.
    • Example: Purchase a blowdryer and get an item free— the free item will not be refunded for any reason. In addition, if the purchased item— in this example the blowdryer— is returned for a refund, the free must be returned as well.
    • Example: Purchase a blowdryer and get a free bag— the bag will not be refunded or exchanged for any reason.
  • Equipment:
    • A customer has 30 days from the date of purchase to return or exchange regular in-stock merchandise— a receipt is required.
    • There is a 20% restocking fee on all returned QuickShip or other catalogue merchandise.
    • Equipment returns over $150 require authorization— call 1-800-444-7712 for more information.
    • If a return is authorized, the invoice and the original packaging (that the order arrived in) are required to ship the merchandise back.
    • Return shipping costs are at the expense of the customer.
    • For health and safety reasons, special restrictions apply on some items, such as foot spas, skincare equipment, etc.
    • All custom salon furniture is non-returnable, no-exceptions.

Furniture
Salon Ware warrants that the goods sold will, when delivered, be free of defects in workmanship or material. If any failure to conform to this warranty becomes apparent as to hydraulic pumps during the period of the manufacturers warranty from the shipping date, or as to upholstery, finishes, and reclining mechanisms not more than one year from the shipping date, not including any damage caused by water, fire, discoloration, fading or staining of fabrics or improper installation, tampering, mishandling, abuse or misuse of equipment, Seller shall, upon prompt written notice and compliance by the customer with such instructions as it shall give with respect to the return of defective products or parts, correct such non-conformity by repair or replacement. Correction in the manner provided above shall constitute a fulfillment of all liabilities of Salon Ware with respect to the quality of the products. The forgoing warrant is exclusive and in lieu of all other warranties of quality, whether written, oral, or implied (including any warranties of merchantability or fitness for purpose). Warranties from all manufacturer covers parts only and do not cover labor.

General Merchandise
For appliances and other goods, not including furniture, Salon Ware warrants that the goods sold will, when delivered, be free of defects in workmanship or material. If any failure to conform to this warranty becomes apparent during the period of not more than 30 days from the shipping date, Seller shall, upon prompt notice and compliance by the customer with such instructions as it shall give with respect to the return of defective products or parts, correct such non-conformity by repair or replacement. Correction in the manner provided above shall constitute a fulfillment of all liabilities of Salon Ware with respect to the quality of the products. The forgoing warrant is exclusive and in lieu of all other warranties of quality, whether written, oral, or implied (including any warranties of merchantability or fitness for purpose). After 30 days from the shipping date, the manufacturer’ s warranty for the goods sold will be the sole correction available to the customer. The manufacturer has sole discretion to repair or replace goods according to policies set forth in their warranty. The customer has the sole responsibility to contact and return goods to the manufacturer for repair or replacement after 30 days from the shipping date.

Misprints and Errors, Availability and Prices
Salon Ware Exclusives strives to provide current and accurate information on the Website. However, misprints, errors, inaccuracies, omissions or other errors may sometimes occur. Salon Ware Beauty & Barber Supply does not warrant that the content of the Website including, without limitation, products information and pricing, is accurate or complete.

Salon Ware Exclusives reserves the right to: 1. correct any error, inaccuracy or omission at any time without prior notice or liability to you or any other person 2. change at any time promotional offers and any other Website content without any notice or liability to you or any other person 3. limit quantities available for sale or sold.

Prices and product features are subject to change without notice.